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Shine Health Home Delivery Service

Shine Health Home Delivery is an exciting initiative launched under our ‘Shine Health’ banner.

The new service is designed to improve access to health support services and tailor our offering to the specific needs of people with spina bifida and hydrocephalus.

The service is for Shine members who need regular stoma and continence products and prescription medication delivered efficiently and discreetly to their door.  

By providing all of your stoma and continence and prescription medication in one order we aim to take away any hassle and provide a more efficient, personalised and stress-free home delivery service.

Benefits of the Health Home Delivery Service:

  • Combined appliance and medication deliveries, or appliance only service available if required
  • Your own dedicated customer service advisor from Shine Health Home Delivery
  • One call, one order – we call or e-mail you
  • Range of complimentary items
  • Complete peace of mind – no more worrying about running out of stock, no more excess stock

"It’s easy to join – we take care of everything, including dealing with your GP.  We keep you informed throughout."

The service is managed by a team of Shine Health Home Delivery personal customer advisors who have supported people with spina bifida and hydrocephalus over a number of years.

How the service works

As soon as you decide to join Shine Health Home Delivery service the rest of the process is simple and hassle-free.

Our service in 3 simple steps:

  • Step 1: Your dedicated customer service advisor will call or e-mail you on a pre-arranged date to order your appliances and medication
  • Step 2: Your advisor will complete a stock check with you, place your order and arrange a convenient delivery date
  • Step 3: Your appliances and medication will be delivered by either our local driver or courier to your door or chosen destination

It really couldn't be simpler!

Give us a call on 0800 023 8857 or email us at and we will be happy to help.

Sign Up Today!


"I have been using your home delivery for about four years and it has been great. I am 46 and a member of Shine with spina bifida and hydrocephalus and so this service is perfect for me."

"I first heard about the service after reading an article about it in together magazine - it told me all about how it works and how I could get all of my orders delivered to my home and so I called them up and decided to join at the same time."

"I previously used my local pharmacy - sometimes I couldn't get all of my order and had to wait for things. Now I speak to the same person each month and they make sure I go through what I need and it gets delivered direct to me at home."

"It makes it much easier to plan ahead and I don't feel stressed or worry that I might not have the products that I need - it is just so much nicer to not feel worried about having to wait for things."

"One of the biggest benefits since joining has been the range of complimentary items that I can get for FREE - especially the bed pads as these are just brilliant."

"I would definitely recommend the service to my friends as I have been so happy with it. All of the team are really nice and so pleasant to talk to. They really take the time to chat through, and not just about my order, but about how I am."

  • Bullen Healthcare is a 4th generation family business that was established in 1858 and during that time have become one of the leading home delivery companies for Stoma, Urology and Woundcare products.


Fun for All the Family at Two Day Abseil Event

Pictured: Shine fundraiser Georgia Kelly, Heart FM's Kev Lawrence and Peterborough Cathedral events manager…

Did You Know?

Some babies with spina bifida are now operated on before they are born, via keyhole surgery.

Hydrocephalus can be congenital or acquired.

NPH (Normal Pressure Hydrocephalus) is an excessive build-up of fluid in the head.

Hydrocephalus is a build up of excess fluid in the brain.

Some 11 - 35% of people with Intracranial Hypertension recover spontaneously.

Most babies with spina bifida undergo surgery within 48 hours of birth.

“Every effort should be made to ensure that all children are immunized, no opportunity to immunize should be missed.”

If you have spina bifida +/or hydrocephalus you should receive the same vaccinations as any others, when going abroad.

Hydrocephalus comes from the Greek "hydro" meaning water and "cephalie", meaning brain.

Some forms of hydrocephalus require no specific treatment.

Medical advice should always be sought if shunt infection is suspected.

Shunt: a device that diverts accumulated cerebro-spinal fluid around the obstructed pathways back to the bloodstream.

Possible signs of chronic shunt blockage include: fatigue, general malaise or behavioural changes.

A shunt alert card should be carried at all times by people with hydrocephalus treated by a shunt.

Possible signs of acute shunt blockage may include: visual disturbances, drowsiness and seizures.

Symptoms of Normal Pressure Hydrocephalus are similar to Alzheimer's, Parkinson's disease or simply increasing age.

NPH (Normal Pressure Hydrocephalus) occurs most often in people aged over 60.

Benign Intracranial Hypertension aka Idiopathic Intracranial Hypertension affects about one or two in every 100,000 people!

Symptoms associated with raised intracranial pressure; headache, visual disturbances, photophobia, vomiting, problems with balance...

Diagnosis of Intracranial Hypertension is by scan + measurement of the CSF pressure.

Babies born prematurely are at increased risk of developing hydrocephalus.

Shine can raise money by recycling your used inkjet cartridges, toners or CDs and DVDs.

Para-athletes with spina bifida and hydrocephalus compete in sports ranging from cycling to dressage.

Hydrocephalus may affect memory, concentration and behaviour.

The usual treatment for hydrocephalus is to insert a shunt into the brain.

CSF stands for cerebro-spinal fluid.

Benny Bear is a teddy with hydrocephalus who helps children understand the condition.

Shine is always looking for Marathon Runners to help with fundraising.

Spina bifida occulta is a hidden form of spina bifida.


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