Support & Development Worker

Teesside, County Durham, Northumberland, Cumberland and Tyne & Wear

Job Title: Support & Development Worker
Reports to: Senior Support & Development Worker
Hours: 35 hours per week over 5 days (part-time will be considered)
Location: Home based – with travel across Teesside, County Durham, Northumberland, Cumberland and Tyne & Wear and neighbouring areas. Occasional travel across wider areas and nationally will be required.
Salary: £28,471 (pro rata for part-time)

Closing date: Monday 5th August 11pm

Interviews: Thursday 15th August 2024 (virtual)

We are looking for someone who can cover the Teeside, County Durham, Northumberland, Cumberland and Tyne & Wear area. You will be home-based but will be required to attend clinics, events and meet members one to one where necessary within your allocated area and occasionally across wider areas and nationally. 

Purpose of the role

To deliver a high-quality service to and facilitate opportunities for individuals with spina bifida and/or hydrocephalus and their families/carers through Shine membership. To empower and enable members living with the conditions to lead healthy and happy lives through greater independence, better condition management and by creating links to the Shine community across England.

Shine has just under 14,000 members with spina bifida and/or hydrocephalus. This post will bring a real focus to the County Durham, Northumberland, Cumberland & Tyne & Wear area and will be an exciting opportunity to engage with members and develop and deliver the services we offer. 
Our Little Stars project for 0–12 year olds has been established for over 3 years, supporting younger members and their families with their diagnoses and beyond. We also have a growing Teen membership known as FIRE (Friendship, Independence, Resilience, Equality). Working alongside our multi-skilled, established team, you will be supporting members across all age groups and building on the great foundations already in place. 

Core role 
  • To provide information to individuals, families, carers affected by spina bifida and/or hydrocephalus including hard-to-reach communities living within your area. 
  • To provide advice, support and guidance to enable people with spina bifida and/or hydrocephalus to access the correct benefits to become financially stable, the right services to improve their health and well-being, and to better coordinate their support and independence through a variety of methods. This will include attending specialist clinics in the area to engage with them. 
  • To refer individual members and/or their families/carers to the most appropriate source of expertise and support in Shine’s Health team and other designated leads within the organisation, or signpost to external agencies as appropriate. 
  • To develop age-specific groups and peer support networks which will provide opportunities for people with spina bifida and/or hydrocephalus to connect and interact, enabling social opportunities and to share experiences, support and learn from each other. 
  • To work with and develop opportunities for Shine volunteers. 
  • To contribute to the delivery of regional and national programme of events to Shine’s membership, based on identified needs and interests, geographical location and age. These will be face-to-face and virtual events.  
  • To provide information to professionals working with those individuals and families affected by spina bifida and/or hydrocephalus. 
  • To raise greater awareness of spina bifida and/or hydrocephalus amongst professionals, external organisations and the general public through presentations, training and attendance at professional events. 
  • To actively promote membership of Shine to people with the relevant conditions. 
  • To keep clear and accurate records for monitoring and evaluation using our Salesforce database system. 
  • To work with other service, fundraising, marketing, trust and foundations colleagues and Shine’s membership to identify and seize potential fundraising opportunities for long-term sustainability of the work. 
  • To prepare and keep up-to-date a directory of relevant contacts across the area and to share relevant information with colleagues.
  • To undertake administrative duties as required of the role. 
  • Any other duties in line with the job role.  
Person Specification

Essential criteria

  • Ability to travel across the designated areas.
  • Flexible working hours. This may include some evenings and weekends.
  • Ability to work from home.
  • The ability to be motivated and work on your own initiative with lone working from home, whilst also travelling across the area and Region to be part of the wider dispersed team. 
  • Full Enhanced DBS checks and referencing will be completed.

Experience and qualifications – essential 

  • At least two years’ recent experience of delivering support and advice services 
  • Experience of working with people of all ages with disabilities 
  • At least two years’ experience of advising on one or more of the following: 
    health and wellbeing; independence; benefits; education and learning; employment; developing friendships and social skills; reducing isolation; social care; housing  
  • Experience of developing and delivering opportunities to enable and empower people with disabilities to achieve their goals towards independence. 

Knowledge, skills and abilities – essential

  • Understanding of spina bifida and hydrocephalus and of the issues and challenges faced by people living with these conditions.
  • Ability to work with people individually and to facilitate and run group activities and events 
  • Excellent communication skills both verbally and written.
  • IT literate with a good knowledge of computer systems and programmes (e.g. Word, Excel, PowerPoint) and use of databases.
  • A non-judgmental approach to working with people 

Experience and Qualifications – desirable

  • Hold a qualification in a health, nursing, social care or disability-related field.
  • Experience of working in the third sector in a paid or unpaid capacity.

Knowledge, skills and abilities – desirable 

  • Understanding of the role peer support plays in enhancing services and support to members.
  • An awareness and understanding of how to use social media and its effectiveness in reducing social isolation.

In return, Shine will offer you: 

  • A competitive salary of £28,471 (pro-rata for part-time hours) 
  • 3% pension contribution 
  • 25 days holiday plus bank holidays + additional discretionary leave between Christmas and New Year (pro-rata for part-time hours) 
  • Support to learn and develop 
  • Opportunity to purchase additional annual leave 
  • Broadband allowance  
  • Additional annual leave due to length of service 

To apply, please submit your CV and supporting statement* (your statement should be no more than 2 pages A4), which should outline your interest and explain how you meet the role criteria to 

*CV's without a supporting letter will not be considered.

Closing date: Monday 5th August 2024 at 11pm

Interviews (online): Thursday 15th August 2024

Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.

Please note we reserve the right to interview suitable candidates before the closing date, therefore we encourage applications as soon as possible.

Donate Become a member